About Kray AI

Kray is an E-commerce sales enablement tool that helps store owners to establish better communication with customers when they land at the store. Kray helps store owners by providing these capabilities

1- Better product discovery: 92% of customers to an Ecommerce store starts interaction by using product search. When customers don't find the desired product then it leads to drop in conversion rate. Kray improves the product search experience over E-commerce store by supporting these 8 types of searches as per Baymard. It helps store owners to increase their conversion rate by 15%+ and average order value by 20%+ 2- Chatbot to assist users in shopping: Kray helps store owners with AI-based chatbot that helps shoppers to

-Find the desired product from E-commerce store. -Get answers about any query related to store -Connect with human via live chat -Guide users with next steps in conversation

Kray provides this chatbot experience by extracting all the public data about the store in a knowledge graph and training the chatbot in that KG data

3- Product recommendation:

To drive upsell and cross-sell from the customers, Kray AI suggests personalized product suggestions to shoppers based on how they interact with the E-commerce store.

These upselling & cross selling can be of;

• Volume based upselling: Giving discounts to users for bulk purchasing

• Bundle based Cross selling: Offering complimentary products in suggestions

• Security and Warranty upselling: Giving options to extent warranty and security tools

• Suggestion of higher-grade products: For a given search query, showing the higher-grade products as an option.

• Ranking of product based on available inventory: Showing products with huge stocks on top.

4- E-commerce shopping Copilot:

While browsing to a store, shoppers can instruct e-commerce store via instruction on - What to search and buy - Adding product to cart - Requesting human assistance